Shipping policy

Processing & Dispatch

  • Order Processing: We process most orders within 1 to 2 business days after payment confirmation (excluding weekends and UK bank holidays).

  • Same-Day Dispatch: Place your order before 4:00 PM (Monday–Friday), and we will aim to dispatch it the same day, subject to stock availability and payment approval. Orders placed after 4:00 PM, or over the weekend and on holidays, will be sent on the following working day.

  • Delivery Carrier: All domestic orders are dispatched via Royal Mail’s tracked service. You will receive a tracking number as soon as your parcel is on its way.

UK Shipping Only We deliver exclusively to addresses within Great Britain and Northern Ireland. We do not offer international shipping, and our checkout system will automatically decline any non-UK shipping addresses. Because every order is fulfilled locally within the UK, you will never face customs delays, import duties, or extra handling fees.

Packaging & Privacy Your privacy is fully protected. All items are shipped in plain, discreet packaging with no external markings or indications of the contents inside.

Deliveries, Delays & Address Accuracy

  • Address Errors: Please double-check your shipping details prior to completing checkout. We cannot be held responsible for delayed or lost packages resulting from inaccurate or incomplete address information.

  • Returned Parcels: If your order is returned to us due to an uncollected package or failed delivery attempts, additional postage fees may apply to resend it.

  • Lost Parcels: If a parcel is officially marked as lost in transit by Royal Mail, we will launch an investigation and arrange a refund or replacement once the claim is resolved. However, once tracking indicates that a package has been successfully delivered to the provided address, responsibility transfers to the customer.

Order Checks & Cancellations To maintain strict regulatory and security compliance, we reserve the right to pause, verify, or cancel any order prior to dispatch if payment or identity verification issues occur.